We start processing your order quickly, which means that we cannot make any changes or cancellations once your order has been confirmed. This includes changing the address or delivery option.In this case, we recommend placing a new order with the delivery address that you prefer and returning the first order once you receive it. When we receive the order in our warehouse, we will process the refund.

If you have any issues when placing an order please email orders@thelondonhairlab.com

We offer FREE UK Next Day Delivery.

Order for next day delivery up to 4pm Monday-Friday

Global Shipping is free when you spend £60 or more.

We offer a same day 'click and collect' service.

When placing your order choose 'click and collect' as your shipping method.

We will have your order ready in 30 minutes to be picked up by a courier of your choice. Please ensure they have your account/salon name for the pick-up. We would recommend using a reliable courier service such as Addison Lee. You can set up an account here: https://www.addisonlee.com/. We cannot accept uber as couriers.

Collection is from: The London Hair Lab, 6 Rathbone Square, London W1T 1EB

We offer click and collect service 10am-7pm Monday-Thursday and 9am-5pm Friday & Saturday.

We’re so glad you’re interested in using The London Hair Lab extensions. Once you have submitted your application one of our team will have a look over your details and be in touch if you're approved within 48 hours.

Yes, we use DHL to send parcels internationally.

Returns are accepted within 14 days of purchase.

Customers are to return goods at their own expense using a tracked service. The return of the goods is at the customer's own risk.

Once the goods are received a refund can be processed if the goods are deemed to be in their original condition. you will receive notification of this and a notice once the refund has been completed.

Please send your return to:

The London Hair Lab, 6 Rathbone Square, London W1T 1EB

If you need help finding the perfect shade for your clients we are on hand to help.

Send us a picture of your clients hair in natural light and we can advise the best shades.

Send photos to: 07944 873407

Yes, you must have an account to place an order with The London Hair Lab.

Applying for an account is easy, you just need to fill in some information on our contact form and one of our team will be in touch.

Once logged into your account you can see your order history under 'purchases'.

If you need help finding an invoice please email orders@thelondonhairlab.com

We offer I-Tip, Flat Tip, Tape, Clip In and Weft extensions.

We would recommend claiming your free colour ring, this will show you the shades we have on offer and make colour matching easy for your clients.

We currently have 2 colour rings - 36 shade for Tape extensions and 46 shade for Flat Tip and I-Tip.