Delivery & Returns
Orders made before 4pm Monday - Friday will be sent out for Next Day Delivery, Free of charge.
Orders under the value of £115 incl VAT will incur a delivery charge.
Click & Collect
Please - order as usual online and choose ‘click and collect’ as your shipping option. Your order will be ready within 30 minutes and can be picked up by a courier of your choice. Please ensure they have your account/salon name for the pick-up. We would recommend using a reliable courier service such as Addison Lee. You can set up an account here: https://www.addisonlee.com/. We cannot accept uber as couriers.
We offer click and collect service 10am-7pm Monday-Friday and 9am-5pm Saturday.
Returns are accepted within 14 days of purchase.
Customers are to return goods at their own expense using a tracked service. The return of the goods is at the customer's own risk.
Once the goods are received a refund can be processed if the goods are deemed to be in their original condition. you will receive notification of this and a notice once the refund has been completed.
Please send your return to:
The London Hair Lab, 6 Rathbone Square, London W1T 1EB