Terms & Privacy


UK Orders

Only orders which are placed through the website can be fulfilled.

Once received, orders must be opened and inspected by the customer immediately so that any issues can be reported and thus resolved promptly.

For any issues with orders please email


We will respond to any email promptly within the hours of 10am - 4pm Monday to Friday.


Delivery is free of charge to our customers (for orders over the value of £115). 


If there is an order that requires a special delivery method, on request, this may be accommodated at our discretion.  However, the additional delivery fee will be chargeable.  We will notify you of the delivery fee in advance and also seek payment of the charge before sending out the order. 


Privacy policy

  1. Introduction

1.1    We are committed to safeguarding the privacy of any website visitor of www.thelondonhairlab.com

1.2    This policy applies where we are acting as a data controller with respect to the personal data of our website visitors, in other words, where we determine the purposes and means of the processing of that personal data.

1.3    We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4    Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information.

2. Your data is protected under GDPR regulations. 

  1. 3.1    In this Section 3 we have set out:

(a)    the general categories of personal data that we may process;

(b)    in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c)    the purposes for which we may process personal data; and

(d)    the legal bases of the processing.


3.4    We may process your information included in your personal profile on our website The profile data may include your name, address, telephone number, email address, profile pictures, educational details and employment details. 

3.5    We may process your personal data that are provided in the course of the use of our services . 

3.6    We may process information that you post for publication on our website or through our services.

3.7    We may process information contained in any enquiry you submit to us regarding goods and/or services.

3.8    We may process information relating to our customer relationships, including customer contact information.

3.9    We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website.



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